Data Visualization at Teradata DCM
Employee Satisfaction Survey results to help drive the Strategy. Teradata is a cloud analytics and data platform application for Big Data in the Financial, Manufacturing, Retail, Healthcar, Governement and Telecom industries. The Demand Chain Management (DCM) application is an add-on to the Teradata Database that calculates and controls Demand Planning and Inventory Optimization at the SKU/Location for Retailers..
My Role
As the Senior Product Manager Lead, I led a Survey among Employees to find out levels of satisfaction and their understanding and alignment to the Corporate Strategy.
The Product
The C-suite was concerned that the Engineering team was not aligned to the Corporate Strategy and that it wasn't entirely clear.
The Process
Internal Surveys had never been done. I took to the challenge and designed a series of questions for the Teams.
I started by understanding the C-Suite concerns and the Goal they wanted to achieve.
Utilizing Google Forms, I crafted a series of questions, separated by topics: Corporate Goals and Strategy, Motivation, Company Culture, Employee Training, Tooling, and Team Organization.
Over a period of 1 week, I provided all employees with the URL of the Survey and gathered responses.
Once captured, I exported teh results to a Google Sheet and then created visualizations of the answers. In addition, I interpreted the results and added my notes and comments to a presentation.
The results were then presented live to the Employees and Management. Wih these results, the C-Suite made changes and int he following 6 months they started approving more Tools for Developers, training and started providing more presentations and communication about Company Strategy and Goals for our Organization.
Metrics
40% of the team members didn't understand the Corporate Goals and Strategy.
70% of Employees didn't know what to do to meet Goals and Objectives.
6 out of every 10 employees didn't know the Competitions and Space.
75% of employees would re-apply to their current job.
60% of employees believed their feedback is not taken seriously.
77% of employees wanted to make changes and supported the new Strategy.
50% of employees was satisfied, happy and had confidence in the Leadership team.
Between 50% and 80% of employees wanted more training and had over 3 years without a Company-paid one.
Key Takeaways
Management Communication
Management and Leadership teams should communicate often and clearly the Company's Strategy and Objectives to ensure teams work towards a common Goal.
Listening to Employees
Providing ways for team members to provide feedback and for Management to act on it provides a better sense of belonging. It makes for loyal and happy employees.
Training
In tech companies, keeping employees up to date in the latest tools, practices and technology allows for Operational efficiencies. This results in continuous improvements in the Product and the process.
Some of the responses provided
